Question 1

Do I need prior experience?

Accepted Answer

No, none at all. Plenty of our members had never set foot in a gym before they joined, and that's completely fine. About half started new to lifting. Your first session builds the foundation of proper technique, and your coach builds the program around exactly where you are.

Question 2

What equipment do I need?

Accepted Answer

A phone or laptop with a camera, a wireless headset like AirPods or similar, and whatever you already have. Bodyweight at home, a basic dumbbell set, a full commercial gym, your coach builds around it. Nothing to buy.

Question 3

What time zones do coaches cover?

Accepted Answer

Our coaches cover early-morning through late-evening slots, which maps to most US, European, and Australian time zones.

Question 4

Where are your coaches based?

Accepted Answer

We work with vetted, fully qualified coaches from around the world. Most of our team is currently based in the Philippines, and we're expanding into Latin America, South Africa, and Eastern Europe. Connecting you with great coaches globally is how we keep live, unlimited coaching this affordable, while creating real opportunities for talented trainers. Every coach is fluent in English and used to working with members across many countries and time zones.

Question 5

What happens in the first session?

Accepted Answer

When you sign up, you'll have a short call with our head coach, who learns your goals and matches you with the right coach. Your coach then builds your program. In your first session, your coach runs a movement screen over live video, watching how you squat, hinge, and brace, then writes a program specific to you before your next session.

Question 6

What tech do I need on my end?

Accepted Answer

A stable internet connection and a device with a camera, phone, tablet, or laptop. You use the Bespoke Fit app, available on iOS and Android, to book sessions, message your coach, and join live HD video. Everything works in your browser too, so you can train from a laptop without installing anything. We help you get set up when you start, dialling in your camera angle so your coach can see you properly and checking your connection holds up.

Question 7

What does 'live coaching' actually mean?

Accepted Answer

Your coach is on a video call with you for every single rep. They watch your form, call out corrections in real time, adjust the weight if you're flagging, and adjust your program session by session based on what they see.

Question 8

How many sessions per week?

Accepted Answer

As many as you want. The membership is unlimited, train two days a week or six. Your coach is happy to recommend a cadence based on your goals and availability.

Question 9

How flexible is scheduling?

Accepted Answer

You book sessions directly with your coach. Most members settle into a recurring slot; if you need to move a session you message your coach and find a new time.

Question 10

Who writes the programming?

Accepted Answer

Your coach does, built around your goals, your equipment, and what they saw in your last sessions. No template libraries, it's written for you. Your coach also varies the work so training never settles into the same repetitive routine, and they tune it to what you enjoy and respond to best.

Question 11

Can my coach correct my form in real time?

Accepted Answer

Yes. That's the whole point. Live, every rep, they see you, they cue you, and they adjust load or movement on the spot. Pre-recorded apps can't do that.

Question 12

Will my coach give me nutrition or diet advice?

Accepted Answer

No. Your coach owns your training: form, programming, accountability. Food, supplements, and health decisions stay yours, with your doctor or a registered dietitian if you want expert help. Tell your coach what's relevant, like training fasted, and they'll adjust your sessions around it.

Question 13

How can it cost just $299 a month?

Accepted Answer

No catch. Our coaches are vetted, certified professionals based in countries where the cost of living is significantly lower than where our members live. Today that's the Philippines, and we're expanding into Eastern Europe, South Africa, and Latin America. We only select coaches with solid experience, real credentials, and fluent English. There's no facility to rent and no commute, just live HD video. You pay a fraction of local trainer rates, and our coaches earn well above their local market rates.

Question 14

How does the founding-member pricing work?

Accepted Answer

Your first month is $49. From month two onwards it's $299/mo, locked at that rate for life. When the standard rate moves to $499/mo, founding members never get repriced.

Question 15

What is the founding rate and how long does it last?

Accepted Answer

Founding members pay $299/mo from month two, locked for life, even as we add coaches and features. That rate is only available to the first 25 members.

Question 16

What does 'locked for life' mean exactly?

Accepted Answer

Your $299/mo rate stays locked for as long as your membership is active. We will never raise it for you while you're a member. If you cancel and resubscribe later, you rejoin at the standard rate at that time.

Question 17

How does billing work?

Accepted Answer

Your card is billed $49 at signup, then $299/mo on the same date each month from month two. No annual lock-in. Cancel before your next billing date to avoid the next charge.

Question 18

Can I pause my membership?

Accepted Answer

There's no formal pause today. For a short trip you don't need one, you can keep training with your coach from anywhere. For a longer break you can cancel in two clicks and rejoin later, though your founding rate is only locked while your membership stays active, so it's worth staying if you can. Talk to your coach or email us and we'll help you find a lighter cadence that keeps your spot.

Question 19

Can I train while I'm travelling?

Accepted Answer

Yes, and we'd love to. Bespoke Fit is online, so you train with your real coach from anywhere in the world. Different time zone, a hotel gym, or bodyweight only, your coach adjusts the session to what you've got and you keep full access to message them. No need to pause for a trip.

Question 20

What is the refund policy?

Accepted Answer

30-day money-back guarantee, no questions asked. Give it a fair shot, and if it is not for you, email support@bespoke.fit within 30 days of joining for a full refund of your first month.

Question 21

Who are the coaches?

Accepted Answer

Three coaches hand-picked and personally vetted by Carl, the founder. Each one runs live sessions daily, not pre-recorded, not AI-assisted, not async messaging.

Question 22

What certifications do the coaches hold?

Accepted Answer

All coaches hold recognised strength and conditioning certifications and relevant education degrees. Specific credentials are listed per coach.

Question 23

Can I switch coaches?

Accepted Answer

Yes. We take great care to match you with the right person, but if it ever doesn't feel right, tell us and we'll happily match you with another coach on the team. No hard feelings.

Question 24

What language do sessions run in?

Accepted Answer

English. All our coaches are fluent English speakers.

Question 25

Is my session footage private?

Accepted Answer

Yes. Every session is recorded so your coach can review your form between sessions and refine your program. Recordings are for internal coaching and safety use only: stored securely, seen only by your coach and our safety team, never shared, never used for ads or to train AI, and deleted automatically 90 days after each session.

Question 26

What video platform do sessions use?

Accepted Answer

Sessions run on live HD video built into the Bespoke Fit app. Your coach sees your form clearly and cues you in real time, whether you join from the iOS or Android app or any browser. No separate video account, no Zoom links, nothing extra to sign up for.

Question 27

Can I record sessions to review later?

Accepted Answer

Sessions stay live and in the moment. Recordings are kept internally for your coach's review and aren't made available to replay, so you and your coach can stay focused on the work rather than the camera.

Question 28

Does it work on mobile?

Accepted Answer

Yes. The Bespoke Fit app runs on iOS and Android, and many members train on a phone propped up at an angle so the coach can see them. Plenty of others prefer a laptop at home and join in the browser, where the bigger screen makes it easier to see your coach. Every session works either way, so use whatever gives your coach the clearest view of you.

Question 29

What makes founding membership different?

Accepted Answer

Founding members get $299/mo locked for life, first access to new coaches when we expand, and direct input on what we build next. The first 25 shape what Bespoke Fit becomes.

Question 30

Why is the first month only $49?

Accepted Answer

It's proof of fit. One month at $49 lets you train with your coach, see what live coaching actually feels like, and decide, before committing to the founding rate.

Question 31

What happens after the 25 founding spots fill?

Accepted Answer

New members pay $499/mo. Founding members keep $299/mo forever. Once the 25 fill, the founding rate is gone, we won't reopen it.

Common questions.

Before your first session.

What live coaching means.

What it costs, and why.

Every session looks like this.

Who you'll train with.

Video, privacy, and devices.

Why the first 25 matter.

Your first month is $49.