01.Training frequency
There is no cap on how many sessions you book. Train three times a week, six times a week, or multiple times a day. The only constraint is that you and your coach agree on a schedule that fits both of you. Most founding members settle into three to four sessions a week.
Your coach will recommend a cadence based on your goals, your training history, and how your body is responding session to session. If you want to push the pace, say so. If you need to dial back for a week, say so. The schedule flexes with you.
02.Cancelling a booked session
Life happens. If you need to cancel a session, you are free to do so. We just ask that you give your coach as much notice as you can.
- More than 12 hours before the session: cancel as many sessions as you need, no charge.
- Less than 12 hours before the session: you get three free late cancellations per calendar month. After that, each additional late cancellation in the same month carries a $20 fee.
- No-show: if you do not join a booked session and have not messaged your coach, your coach waits ten minutes and then records it as a late cancellation, counted under the same rule above.
The 12-hour window exists because a coach has blocked their day for you. Once we are inside 12 hours, that slot usually cannot be reassigned to another member.
Your coach will always wait, and we would always rather hear from you. If you are running late or something comes up, send your coach a message. A quick heads-up means it is never treated as a no-show.
03.Why this exists
Truly unlimited only works if everyone is pulling in the same direction. The policy protects coach time without restricting how much you train. If you are training in good faith and giving reasonable notice when life gets in the way, you will never run into the late-cancellation fee.
We would rather have a small, clear rule that almost no one bumps into than a vague promise that quietly breaks down at the edges.
04.Training while you travel
You do not need to pause for a trip. Bespoke Fit is online, so you can train with your real coach from anywhere in the world. Crossing time zones or training out of a hotel gym is no problem. Your coach adjusts the session to whatever you have with you, down to bodyweight only, and you keep full access to message them while you are away.
Staying consistent while you travel is one of the real advantages of coaching that comes with you. For a longer break where you would rather not pay the full rate, you can freeze your membership, see the Cancellation and refunds section of the Terms.
05.Edge cases
- Coach-initiated cancellations never count against your free late cancellations and never carry a fee.
- If your coach has to cancel, for a personal emergency or otherwise, they will let you know as soon as they can and, where possible, offer another qualified coach to run your session that day at no extra cost. If we cannot find a fill-in within your usual window, we reschedule at no cost to you.
- Genuine emergencies, illness, and family situations are handled case by case. Email hello@bespoke.fit and we will work it out with you.
06.Changes to this policy
If we change this policy in a way that meaningfully affects what you pay or how many cancellations you get, we will email you at least 30 days before the change takes effect. The current version is always at bespoke.fit/fair-use with the last-updated date at the top.
Questions about the policy.
Email us and a real person replies within two business days. We are not interested in nickel-and-diming members. We just need a baseline so the unlimited promise stays real.
hello@bespoke.fit